Acessibilidade

IT Help Desk and Operation Technician

Main responsibilities:

  • Provide technical support to end users on various technical issues and problems relating to hardware, software and peripherals
  • Provide monitoring and necessary escalation duties for production and non-production server environments
  • Assist in patch and other production lifecycle management tasks
  • Perform user accounts related administration duties
  • Maintaining asset management and inventory processes
  • Perform moves, adds and changes including the management of automation processes for desktop (both physical and virtual), laptop and other related hardware deployments

Required Profile:

  • Bachelor desirable or minimum EQF level 5 in IT related area
  • Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members
  • Dynamic and proactive approach
  • Strong sense of responsibility and accountability
  • Good communication and interpersonal relationship skills
  • Availability to work in shifts and outside business hours
  • Able to use English as professional language

Required Technical knowledge:

  • Active Directory and Exchange extensive knowledge – Microsoft certifications are highly appreciated
  • Virtual Desktop with VMware Horizon administration
  • Backup and Restore operations
  • Microsoft MDT or other image deployment solutions
  • Microsoft SCOM and SCCM
  • Cisco Unified Communications administration

Deadline for sending applications: July 26, 2017 to: mafalda.henriques@haitongib.com