Intended learning outcomes
At the end of this curricular unit, the students should display skills and abilities enabling them to:
- Easily integrate in Organisations adopting the Total Quality Management as a strategic goal;
- Implement a Quality Management System (QMS) in accordance with ISO 9001 in an integrative perspective with the other Management systems;
- Implement quality techniques in the development of new products/processes/services and to support solution of continuous improvement of existing products/processes/services.