At the end of this curricular unit, the students should display skills and abilities enabling them to:

1. Easily integrate in Organisations adopting the Total Quality Management as a strategic objective;
2. Use Quality Tools to solve “non-quality” problems in a structured way;
3. Implement Quality Techniques in the development of new products/services and in the Continuous Improvement of existing products/services;
4. Work with other Management Systems (Environment, Safety and Health at Work, Organisations’ Social Responsibility) in an integrative perspective with the Quality Management Systems.

Curricular Unit Form