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Délia Boino
Submitted by dboino on 15 March 2021
Intended learning outcomes

At the end of this curricular unit, the students should display skills and abilities enabling them to:

  1. Easily integrate in Organisations adopting the Total Quality Management as a strategic objective;
  2. Use Quality Tools to solve “non-quality” problems in a structured way;
  3. Implement Quality Techniques in the development of new products/services and in the Continuous Improvement of existing products/services;
  4. Work with other Management Systems (Environment, Safety and Health at Work, Organisations’ Social Responsibility) in an integrative perspective with the Quality Management Systems.


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