Intended learning outcomes
At the end of this curricular unit, the students should display skills and abilities enabling them to:
- Easily integrate in Organisations adopting the Total Quality Management as a strategic objective;
- Use Quality Tools to solve “non-quality” problems in a structured way;
- Implement Quality Techniques in the development of new products/services and in the Continuous Improvement of existing products/services;
- Work with other Management Systems (Environment, Safety and Health at Work, Organisations’ Social Responsibility) in an integrative perspective with the Quality Management Systems.